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Terms Of Service

These Terms of Service (“Agreement”) apply to the purchases you make through www.kaliumlabs.co website owned by Kalium Labs LLC, that are provided Worldwide and that link to this Agreement (“Sites”). This Agreement is a legal agreement between you and Kalium Labs. This Agreement applies to the purchases of products and/or services (“Products”) on or through the Sites.

PLEASE READ THIS AGREEMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS.

  1. Price and availability

    Some of the Products featured on the Sites are displayed for promotional purposes only and may not be available for purchase through the Sites. All Products offered for purchase on the Sites are subject to availability. The prices stated for such Products are subject to change without notice. Any Kalium Labs publication may include technical inaccuracies or typographical errors. Kalium Labs shall not be held responsible for any pricing, typographical, or other errors in such publications. Changes may be periodically made to these publications. These changes will be incorporated in new editions of these publications. Kalium Labs may make improvements and/or changes in the products and/or the programs described in these publications at any time without notice.

    1. Promotional offers

    All promotional offers made on the Sites are limited to purchases made from Kalium Labs and its participating authorized dealers, and are subject to the conditions of the offer. Purchases must be made during the specified promotional period to qualify.

    1. Order acceptance

    We reserve the right, at our sole discretion, to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Unless otherwise agreed to by Kalium Labs, payment must be received by Kalium Labs prior to acceptance of an order. Kalium Labs may process payment for and ship parts of an order separately. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will attempt to contact you if all or any portion of your order is cancelled, or if additional information is required to accept your order.

    1. Resale

    Purchases made on the Sites are intended for end users only. Products sold through the Sites are not authorized for resale or export. The resale of or offer to sell a new Kalium Labs patented product without the authority of Kalium Labs is an infringement of Kalium Labs patent rights. Your submission of your order shall constitute your full acceptance of these restrictions on resale. Your purchase may not be sold, leased or transferred to restricted countries, restricted end users, or for restricted end uses according to U.S. export and sanctions laws.

    1. Payment methods and financing options

    For your convenience, we offer a wide array of payment methods to complete your purchase on www.kaliumlabs.co

    • Credit/debit cards: We accept the following credit and debits cards.

        The payment amount is authorised and held by your financial institution at the time you place your order. Unless otherwise agreed to by Kalium Labs, payment must be received by Kalium Labs prior to acceptance of an order.

        Please note: Authorised and held amounts will not be available for other purchases. If an order is cancelled, the authorisation hold will expire in accordance with the terms of your bank or financial institution.

        • PayPal®

        PayPal is a convenient and easy way to pay. Per PayPal, you can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks.

        • Apple Pay

        Apple Pay is easy and works with the Apple devices you use every day. You can make secure purchases in stores, in apps, and on the web.

        6. Order Confirmations and Cancellations

        a. What sort of order confirmation will I receive

        Once you place your order at the end of the checkout process, we will confirm your transaction with an order number. We recommend that you print and save a copy of this page for your records. With your permission, we'll also send you an order confirmation by email.

        b. Can I change or cancel my order?

          Because we strive to process orders quickly, there is only a brief period of time (24 hours) during which you may change or cancel an order. Please send us an email at contact@soundheroes.net and we will try to accommodate your request

          7. Shipping and delivery

          Shipping charges are based on the size of your Product order and product type. When you make a purchase, the shipping charge is estimated in your basket, and will be presented to you during the checkout process. This date is based on the stock status of the product ordered. Product title passes to you when the Product is shipped. You have thirty (30) days to notify Kalium Labs of any missing, wrong, or damaged portion of your purchase in accordance with the provisions set forth in this Section or Kalium Labs cannot be held responsible for these issues.

          We strive to have fast delivery, but high demand occasionally results in delayed shipment.

          Please note that the number of days for shipping refers to transit time only. Additional time (typically two business days) is required for processing in-stock orders.

          a. Shipping

            Shipping for Products purchased on or through the Sites is made by different courier companies depending on the area, availability etc and it’s at Kalium Labs discretion. The specific carrier can be found on your email shipping confirmation. Most standard shipments are delivered in five to seven business days from the shipping date (applies to all items; subject to carrier delay or any other delays which may include weather, factory holiday etc; excludes order processing time).

            b. A word about our shipping boxes

              Please note that Kalium Labs products may come in distinctive packaging that showcases product image, name and features.

              c. Reporting lost or damaged packages

              Please send us an email, as per the instructions below. We will work with you to resolve the problem.

              If the product is not delivered:

              Please send us an email at contact@soundheroes.net and explain the issue, please write your order number and full name of the person who made the purchase. If the purchase was made from a different email address please communicate that email address as well in the email send to us.

              If the product is damaged:

              Be sure to save your box and all packing materials in case an inspection or pickup is needed. Please send us an email at contact@soundheroes.net. We will send you instructions how to proceed further so we solve your issue.

              d. Delivery confirmation signature

              Kalium Labs works with all major carriers, to be sure products are delivered safely.

              In some cases, a signature is required before a package can be left at your location. The delivery driver decides if a signature is needed, based on location, weather conditions and other factors. If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or package pick-up.

              e. APO/FPO and Military Exchanges

              Kalium Labs does not ship directly to APO/FPO addresses. Since we cannot track packages after their arrival at APO/FPO drop-off points, we are reluctant to make shipments that may be misdirected or lost.

              8. Order tracking

              You may track your order using your order number by using the tracking number provided in your order confirmation.

              Order information may not appear in the tracking system until shipment. Please wait 24 hours after receiving your shipping confirmation email to track your shipment.

              9. Returns and exchanges

              Satisfaction is guaranteed on all Kalium Labs products purchased by consumers directly from Kalium Labs. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within the 30-day* trial period for a full refund.

              If you purchased your product at a partner store, please return or exchange it there. Kalium Labs cannot, unfortunately, accept returns or exchanges of products purchased from the Sites or by phone. Also, Kalium Labs does not accept returns or exchanges of Kalium Labs products purchased from other retailers.

              10. Shopping help: Shopping baskets and sales tax

              The following section provides helpful information for how to purchase Products online.

              a. About sales tax

              Your purchase on or through the Sites includes sales tax as required by law. The tax rate is based on the delivery address of your purchase.

              b. Checking out

                  Once you've added an item to your basket, you'll see an order summary, along with any recommended accessories for your purchase. You can choose to continue shopping, save your basket or begin checkout. Click "CHECKOUT" and you will follow these steps:

                    • Shipping and billing: Select a shipping method, and enter shipping and billing information.
                    • Payment: Select your payment method
                    • Review and complete order: Review your order, including shipping and payment information. Complete your order by clicking the "PLACE ORDER" button
                    • Order confirmation: Once submitted, you'll receive an order confirmation number to help you track your order

                    c. A note about security

                      We use a variety of measures to protect the online security of your personal information, however, no method of transmission over the Internet, and no means of electronic or physical storage is absolutely secure. Thus, we cannot guarantee or warrant the security of your information.

                      d. Shopping help for international customers

                      Orders placed on www.kaliumlabs.co can only be shipped to addresses within certain address, we may contact you when your order is being processed and inform you that we cannot ship to that location of there will be higher fees for shipping.

                      11. Product questions and comments

                      We do welcome and value feedback on our existing products, and we make every effort to address questions or concerns that are raised by our customers. If you wish to comment on a Kalium Labs product or if you have a question about or concern with any of our products, please consult and follow the instructions provided in the "Contact" section of www.kaliumlabs.co. Any feedback you provide about Kalium Labs products, whether on this Sites or otherwise, shall be deemed non-confidential and governed by our policy on submissions, and Kalium Labs shall be free to reproduce, use, disclose and distribute the feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such feedback, in accordance with the Kalium Labs terms of services.

                      12. Warranties

                      All our products have 2 years warranty.

                      13. Limitation of liability

                      IN NO EVENT SHALL KALIUM LABS OR ITS AFFILIATES, LICENSORS, VENDORS, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR COSTS OF OBTAINING SUBSTITUTE GOODS OR SERVICES), ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS OR THE SITES, WHETHER OR NOT KALIUM LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER BASED UPON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, VIOLATION OF STATUTE, OR OTHERWISE. THIS EXCLUSION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IN ANY EVENT, OUR AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT TO WHICH THE CLAIM RELATES OR, IF THE CLAIM DOES NOT RELATE TO A PRODUCT, $100.

                      KALIUM LABS DOES NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITES OR ANY WEBSITE FEATURED OR LINKED TO THROUGH THE SITES, AND KALIUM LABS WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. KALIUM LABS WILL NOT BE LIABLE FOR THE OFFENSIVE OR ILLEGAL CONDUCT OF ANY THIRD PARTY. YOU VOLUNTARILY ASSUME THE RISK OF HARM OR DAMAGE FROM THE FOREGOING. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND TO THE FULLEST EXTENT PERMITTED BY LAW.

                      Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages such as above. Accordingly, some of the above limitations may not apply to you.

                      14. Software

                      With respect to software made available to you by us in connection with your purchase of Products, if no license terms accompany the software, then subject to your compliance with the terms set forth in this Agreement, we hereby grant you a personal, nonexclusive license to access and use such software solely as necessary for you to enjoy the benefit of the Products. Title to software remains with the applicable licensor(s).

                      15. Transparency in Supply Chains Act Disclosure

                      Kalium Labs is dedicated to delivering products through a direct supply chain that respects human rights and the dignity of human labor. Kalium Labs has adopted Business Ethics and Conduct Guidelines which require, among other things, that employees know, understand and abide by the laws of the countries in which Kalium Labs operates. Kalium Labs will not knowingly do business with direct suppliers that treat workers improperly or unlawfully, including, without limitation, those that engage in human trafficking, child labor, slavery or other unlawful employment practices. Kalium Labs requires that its suppliers comply with all applicable laws including those prohibiting the use of slavery or human trafficking or other forced labor in the production of goods and services supplied to the company.

                      Kalium Labs does not currently engage in additional steps to verify the direct supply chain to evaluate and address the risks of human trafficking and/or slavery, nor does the company audit its suppliers to determine whether they are engaging in human trafficking and/or slavery.

                      16. Factory authorised service

                      At Kalium Labs, we're dedicated to better sound, and better service. Our goal is to provide you with exceptional service for your Kalium Labs products and systems. At any time, if you experience a problem with your Kalium Labs product, we're ready to help.

                      For assistance with your product, send us an email at contact@soundheroes.net . We will get back to you in 24 hours.

                      17. Receiving warranty or service support

                      IT IS YOUR RESPONSIBILITY TO BACK UP ALL EXISTING DATA, SOFTWARE AND PROGRAMS BEFORE RECEIVING SERVICES OR SUPPORT (INCLUDING TELEPHONE SUPPORT). KALIUM LABS AND/OR YOUR THIRD-PARTY SERVICE PROVIDER WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS, OR FOR LOSS OF USE OF SYSTEM(S) ARISING OUT OF THE SERVICES OR SUPPORT OR ANY ACT OR OMISSION, INCLUDING NEGLIGENCE, BY KALIUM LABS OR YOUR-THIRD-PARTY SERVICE PROVIDER. PARTS USED IN REPAIRING OR SERVICING PRODUCT(S) MAY BE NEW, EQUIVALENT-TO-NEW, OR RECONDITIONED.